FAQ

 

Do you sell direct to the public?

No, we sell wholesale to the trade only

Can I see your products in person without going to a trade show?

Yes. We have permanent showrooms in Atlanta and Dallas that are open M-F during regular business hours. Click here for showroom information, then click on the map pins for Atlanta and Dallas details.

How will my order be shipped?

Your order will be shipped in the most cost effective manner available. Smaller items will be shipped via UPS. Larger items will be shipped by truck line (freight shipping). All items that are shipped by truck line are indicated as such on the Dimensions tab which is to the left of the Descriptions tab on each product listing.

Is shipping by truck line expensive?

Not necessarily. Shipping by truck line is the easiest way to move large and bulky items quickly and efficiently. We utilize the trucks of the largest carriers in the US including ABF, Yellow Freight, Roadway, UPS and more. Many of our large planter sets are also available individually but when you include shipping costs, you can get the complete set of 4 or 5 at a similar price as 1 or 2 individual planters.

Do I need to have a business office for receiving truck line shipments?

No. We can ship large items to residential locations. To avoid extra charges you will need to provide your own manpower for unloading.

Can I pick up my order from your warehouse to avoid shipping charges?

Yes. Our Atlanta warehouse is open Monday through Friday, 8am to 4:30pmEDT .

Where are your products made?

Mainly in China and Vietnam. The owner makes trips twice a year to Asia to select products and check on the status of our factories. At our Atlanta location the lamps are assembled and the display tables and etageres are made in our metal shop.

Ordering Information:

Phone: 800.848.5997 In Georgia: 770.986.9000
Fax: 770.457.9967
Email: orders@emisssaryusa.com
Office Hours: 8:00 am – 5:30 pm Monday to Friday.

Minimum Order:

Opening Order - $500. Reorder - $300.
Any order below minimums must be prepaid and a $30 service charge will be applied.

Prices:

All prices are subject to change without notice.
Shipping costs are not included.
Regular orders will be invoiced at the price at the time the order was written.
On hold and extended ship date orders exceeding 90 days will be billed at the prevailing price on the ship date.
All sales are final on special orders and may not canceled, returned for credit and must be paid for in advance.

Payment Terms:

To apply for credit, please submit bank reference and 5 trade references along with a copy of your Resale Tax Certificate.
New Account – prepay with a check or credit card.
Net 30 – with approved credit.
Pro Forma – prepayment including shipping charges.
Credit Card – We accept Visa, MasterCard and American Express. Transaction is made on the day of shipping.

Drop Shipment:

A $20 surcharge will be applied for each shipment/location. Fees incurred due to inability of delivery are not included.
Routing:
Unless shipping and routing instructions are written on the purchase order, Emissary will use its best judgment.
A rebate will not be issued if a less expensive method was available. Special shipping instructions must accompany each order.

Freight:

FOB Atlanta for all regular merchandise.
UPS, Fed Ex – shipped prepaid and billed on invoice.
Common Carrier – truck shipments are freight collect.
Direct import program available for special orders.

Freight Claims:

All damaged merchandise or discrepancy conditions must be reported to our office within 5 business days after receipt of the merchandise.
Note on the freight bill before accepting merchandise any visual damage to the cartons at the time of delivery.
Our merchandise is packed and delivered to the transportation company with the utmost care.
In case of concealed damages retain all cartons and packing materials and immediately report to Emissary for further handling instructions.

Returns:

Authorization is required on all goods returned.
No credit will be given on unauthorized returns.
20% restocking fee applies to any merchandise returned if deemed resalable.

Rush Orders:

A $30 or 10% surcharge, which ever is greater, will be applied to all rush orders
Lead time for rush orders is 7 -10 days

Important Notes:

The color, glazes, texture and the finishes shown may vary from the item shipped. All handcrafted items and ceramic pieces will have some degree of variance in color, size and finish due to production limitations. These variations add to the character of the design and create the uniqueness and individuality of each piece.

Outdoor Disclaimer:

We recommend that our ceramic garden seats being used outdoors be brought indoors during freezing temperatures and long periods of inclement weather.