FAQ
Do you sell direct to the public?No, we sell wholesale to the trade only |
Can I see your products in person without going to a trade show?Yes. We have permanent showrooms in Atlanta and Dallas that are open M-F during regular business hours. Click here for showroom information, then click on the map pins for Atlanta and Dallas details. |
How will my order be shipped?Your order will be shipped in the most cost effective manner available. Smaller items will be shipped via UPS. Larger items will be shipped by truck line (freight shipping). All items that are shipped by truck line are indicated as such on the Dimensions tab which is to the left of the Descriptions tab on each product listing. |
Is shipping by truck line expensive?Not necessarily. Shipping by truck line is the easiest way to move large and bulky items quickly and efficiently. We utilize the trucks of the largest carriers in the US including ABF, Yellow Freight, Roadway, UPS and more. Many of our large planter sets are also available individually but when you include shipping costs, you can get the complete set of 4 or 5 at a similar price as 1 or 2 individual planters. |
Do I need to have a business office for receiving truck line shipments?No. We can ship large items to residential locations. To avoid extra charges you will need to provide your own manpower for unloading. |
Can I pick up my order from your warehouse to avoid shipping charges?Yes. Our Atlanta warehouse is open Monday through Friday, 8am to 4:30pmEDT . |
Where are your products made?Mainly in China and Vietnam. The owner makes trips twice a year to Asia to select products and check on the status of our factories. At our Atlanta location the lamps are assembled and the display tables and etageres are made in our metal shop. |
Ordering Information:Phone: 800.848.5997 In Georgia: 770.986.9000 |
Minimum Order:Opening Order - $600. Reorder - $400. |
Prices:All prices are subject to change without notice. |
Payment Terms:To apply for credit, please submit bank reference and 5 trade references along with a copy of your Resale Tax Certificate. |
Drop Shipment:A $30 surcharge will be applied for each shipment/location. Fees incurred due to inability of delivery are not included. |
Freight:FOB Atlanta for all regular merchandise. |
Freight Claims:All damaged merchandise or discrepancy conditions must be reported to our office within 5 business days after receipt of the merchandise. |
Returns:Authorization is required on all goods returned. |
Rush Orders:A $40 or 10% surcharge, which ever is greater, will be applied to all rush orders |
Important Notes:The color, glazes, texture and the finishes shown may vary from the item shipped. All handcrafted items and ceramic pieces will have some degree of variance in color, size and finish due to production limitations. These variations add to the character of the design and create the uniqueness and individuality of each piece. |
Outdoor Disclaimer:We recommend that our ceramic garden seats and planters being used outdoors be brought indoors during freezing temperatures and long periods of inclement weather. |